Return & Refund Policy

Goods or services purchased from this site for personal use are covered by the New Zealand Consumer Guarantees Act 1993 and may be returned for repair, replacement or a refund of purchase price within a reasonable period of time if they are considered faulty — as defined by Act.

When you purchase goods or services from this site for business purposes, the guarantees and rights expressed or implied in the Consumer Guarantees Act 1993 in your favour do not apply to those goods or services.

Exchanges and Refunds

We will exchange or refund products that are in a resealable condition (i.e. unopened and unused). 
We are not able to exchange or refund products which have been used unless they are faulty (See policy below).

If you would like to exchange or return your order please follow the instructions below:

Call us on 09 810 7179 or email and tell us the nature of your return. 
Return the products in their original packaging, including a copy of the invoice supplied within 14 days to:

Aussie Sox
290 waitakere Road Taupaki Auckland New Zealand 0782

We recommend that you return your package using a signature required service. If you do not use a signature required service, your package will not be insured. Aussie Sox is not liable for damaged or missing goods.

We can only refund postage costs when the return is a result of our error. 
It takes a maximum of 15 working days to process the return.

Damaged or Defective Products and Incorrect Orders

If your order arrives damaged or defective, or if we have sent you the wrong product, we will happily replace or refund the items. Call us on 09 810 7179 or and tell us the nature of your return.
Return the damaged or incorrect products to Aussie Sox: 290 Waitakere Road Taupaki Auckland.

We recommend that you return your package using a signature required service. If you do not use a signature required service, your package will not be insured. Aussie Sox is not liable for missing goods.

We can only refund postage costs when the return is a result of our error.

Cancellation Policy

You may cancel an order (whether it is accepted by us or not) by contacting our Customer Support Center during contact hours at any time prior to the dispatch of that order. Once the order has been dispatched for delivery, you may then return the products in accordance with our return and refund policy.


All prices on are displayed in NZD.

Privacy Policy

Aussie Sox respects your privacy and deals with your personal information under this privacy policy and the New Zealand Privacy Act 1993.

To access the services on this website, you will need to provide us with some or all of the following personal information:

- Your name
- Your email address
- Your postal or residential address
- Your credit card number, name, expiry date and card verification code (CVC)

Note: We do not handle or store full credit card details.

We use your personal information to:

- Verify your identity
- Provide you with the products you have ordered
- Tell you about our new products or promotions
- To respond to your feedback
- For any other purpose authorised by you or the Privacy Act 1993

You have the right to view and change any personal information we hold about you at any time by accessing your account or contacting us at

We will not sell or rent your personal information to any third party.

We may have to disclose your personal information to:

- Any business that supports our services (e.g. our payment provider), hosts/maintains any underlying IT systems that we use to run the website or other services.
- Anyone who is authorised by you, the Privacy Act 1993 or law.

We will take measures to keep your personal information safe from loss or unauthorised activity.

We may use cookies to help us understand how visitors engage with our website or "remember" that you have logged in, so that you do not have to log in multiple times per visit. Cookies are used to allow us to improve our website and give you a better experience when using our services.

Note: Do NOT use a "remember my login" feature on a public device. This could allow other people to access your personal information.

We may make changes to this policy in the future. The change will apply from the date we upload the revised policy.